One Document,Many Views

Why Tailor Your Message for Readers?

Different readers have different needs.

It's easier to tailor your message online.

Custom online documents are easier to maintain.

Applications For Customized Messages

• Help: Create custom views based on user experience levels.

  Process Documentation: Create a process view, a timeline view and department views.

  Corporate Directory: Create views for different locations.

  Intranet Online Library: Create subject indexes to published material.

  Training: Provide instruction and remediation based on learner needs.

How to Tailor Your Message

1. Outline your document.

2. Identify and group your readers.

3. Matrix your outline with your readers.

4. Create a main menu and submenus as required for each reader group.

5. Place individual topics in separate files so that each reader group accesses ONLY the information it needs.

6. Test your document from the standpoint of each reader group.

7. If access privileges are not an issue, provide a COMPLETE alphabetical index.